matcha

Signed in as:

filler@godaddy.com

Account

Terms and Conditions

Welcome to Ocha Silk Matcha. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Purchases and Orders

All products are subject to availability.
We reserve the right to refuse or cancel any order for reasons including stock issues, errors in pricing, or incorrect product information.
Prices are listed in US dollars and include applicable taxes where indicated.

2. Payment

We accept credit and debit cards, as payment methods.
Payments are processed securely through our trusted payment providers.
By making a purchase, you confirm that you are authorized to use the selected payment method.

3. Shipping & Delivery

Orders are shipped according to the shipping option selected at checkout.
Delivery times are estimates and may vary based on location, carrier, or customs.
Ocha Silk Matcha is not responsible for shipping delays beyond our control.

4. Returns & Refunds

Returns must be requested within 14 days of delivery.
Products must be unused and in their original packaging.
Refunds are issued via the original payment method once the return is received and inspected.
For detailed information, please see our Return Policy.

5. Intellectual Property

All content on this website—including text, images, videos, logos, and design—is the property of Ocha Silk Matcha.
You may not reproduce, distribute, or use any content for commercial purposes without explicit permission.

6. Limitations of Liability

Ocha Silk Matcha is not liable for any indirect, incidental, or consequential damages resulting from use of the website or purchase of products.
Our liability for direct damages is limited to the purchase price of the product(s) purchased.

7. Governing Law

These terms are governed by the laws of the state of California.
Any disputes will be resolved under the jurisdiction of the courts of California.

8. Changes to These Terms

We may update these Terms & Conditions at any time.
Updated terms will be posted on this page. Continued use of our website constitutes acceptance of the updated terms.

Return and Refund Policy

At Ocha Silk Matcha, we want every sip of our premium matcha to be a delight. If you are not completely satisfied, we offer a clear and respectful return and refund process designed to be seamless and customer-friendly.

1. Eligibility for Returns

Returns must be requested within 14 days of receiving your order.
Products must be unused, unopened, and in their original packaging.
Certain items, such as limited edition or gift sets, may be non-returnable; this will be clearly indicated at checkout.
This policy is in addition to any rights you may have under California law, including statutory consumer protections.

2. How to Request a Return

To initiate a return, contact us under our contact section with:
Your order number
Product(s) to return
Reason for the return
We will respond promptly with instructions to ensure a smooth process.

3. Shipping Your Return

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Please use a trackable shipping method to ensure your return reaches us safely.
Ocha Silk Matcha is not responsible for returns lost in transit.

4. Refunds

Refunds are issued to the original payment method once the returned product is received and inspected.
Please allow 14 business days for the refund to be processed.
Shipping fees are non-refundable, except when the return is due to an error on our part.

5. Exchanges

We do not offer direct exchanges; please request a return and place a new order for the desired product.

6. Defective or Damaged Items

If you receive a defective or damaged product, contact us immediately.
We will provide instructions for a replacement or full refund.

Terms and Conditions

Return and Refund Policy

This website uses cookies.