Privacy Policy

---

At Ocha Silk Matcha, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains the types of information we collect, how we use it, and your rights as a visitor or customer of our website.

Information We Collect 

When you visit our website or make a purchase, we may collect information including:

• Personal details: name, email address, phone number, shipping and billing address
   
• Payment information: securely processed by our payment provider
   
• Account information (if you create an account)
   
• Website usage data: browsing behavior, analytics, and cookies
   

This information allows us to provide you with a seamless, personalized, and premium experience.

How We Use Your Information 

We use your information to:

• Process and fulfill orders
   
• Communicate with you regarding your order or inquiries
   
• Improve our website, products, and services
   
• Send promotional emails or offers, only if you have opted in
   

Your trust is important to us, and we use your data only to enhance your Ocha Silk Matcha experience.

Sharing Your Information 

We respect your privacy and do not sell or rent your personal information. Your data may be shared only with trusted service providers when necessary to:

• Process payments
   
• Ship products to you
   
• Provide services you request
   

All third-party providers are carefully vetted and bound to protect your information.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, though some features of our website may be affected.

Your Rights 

You have the right to:

• Access your personal information
   
• Correct or update your data
   
• Request deletion of your personal information
   

To exercise these rights, please contact us at [your email address]. We will respond promptly and respectfully.

California Privacy Rights (CCPA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal data we collect, use, and share.
   
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
   
• Right to Opt-Out of Sale: Ocha Silk Matcha does not sell your personal information to third parties.
   
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
   

To exercise these rights, California residents may contact us. 

Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. Payments are securely processed through trusted providers, and sensitive data is handled with the highest standards of security.